Track your Order

📦 Orders & Shipping

Q: How can I place an order?
You can easily place your order by adding your desired products to the cart and proceeding to checkout.

Q: How long will my order take to arrive?
Delivery usually takes 2–5 working days in major cities and up to 7 days for remote areas.

Q: How can I track my order?
Once your order is shipped, you’ll receive a tracking number via SMS or email to monitor your shipment’s progress.

💳 Payments

Q: What payment methods do you accept?
We accept Cash on Delivery (COD) and Online Bank Transfers.

Q: Is online payment secure?
Yes! All transactions are processed through secure, encrypted payment gateways to ensure your safety.

🔁 Returns & Refunds

Q: Can I return a product?
Yes, you can request a return within 7 days of delivery if the item is damaged, defective, or not as described.

Q: How do I request a refund?
Contact our support team with your order number and details. Refunds are processed within 3–5 business days after approval.

📱 Product Information

Q: Are all products original?
Yes, we deal only in 100% genuine and brand-new products from trusted suppliers.

Q: What if a product is out of stock?
You can click “Notify Me” on the product page to get an alert when it’s back in stock.

🤝 Customer Support

Our support team is always ready to help you.
📞 Helpline: 0333-5301118
📧 Email:  topglobalmart@gmail.com 
🕒 Working Hours: Monday to Saturday – 8 AM to 5 PM

💬 Still Need Help?

If you couldn’t find your answer here, please contact our support team or reach out via live chat on our website. We’ll be happy to assist you.