🔁 Return an Item

At Top Global Mart, we value your trust and strive to make your shopping experience smooth and satisfying.
If for any reason you are not completely happy with your purchase, our Return Policy makes it simple to send an item back.

📦 Eligibility for Returns

You can return an item within 7 days of delivery if:

  • The item you received is defective or damaged

  • The product is incorrect or not as described

  • The item is unused, in its original packaging, and includes all accessories, manuals, and tags

⚠️ Note: Products damaged due to misuse, mishandling, or unauthorised repairs are not eligible for return.

🧾 How to Return an Item

Follow these simple steps to start your return process:

  1. Contact Us
    Reach out to our support team via email or WhatsApp within 7 days of receiving your order.

    • 📞 Helpline: 0333-5301118
      📧 Email:  topglobalmart@gmail.com 
      🕒 Working Hours: Monday to Saturday – 8 AM to 5 PM

  2. Provide Order Details
    Share your order number, product name, and a brief reason for return.
    Attach clear photos or videos if the product is damaged or incorrect.

  3. Return Approval
    Once your request is reviewed and approved, we’ll send you return instructions or schedule a pickup (if applicable).

  4. Refund or Replacement

    • Refunds are processed within 3–5 business days after inspection.

    • You may choose to receive a replacement instead of a refund if stock is available.

💰 Refund Method

Refunds will be issued through your original payment method or as store credit, based on your preference.

🚫 Non-Returnable Items

Some items cannot be returned due to hygiene or technical reasons, including:

  • Software, licenses, or digital downloads

  • Opened mobile accessories or earphones

  • Products damaged after delivery due to mishandling

💬 Need Help?

Our customer service team is always here to assist you.
If you have any questions about returns or refunds, feel free to contact us anytime:
📞 Helpline: 0333-5301118
📧 Email: nasir.bashir18@gmail.com
🕒 Working Hours: Monday to Saturday – 8 AM to 5 PM

Note: Please click this link and fill the contact us form with your order number and tracking number and product details.

Contact Us