🔁 Return & Refund Policy – Top Global Mart

At Top Global Mart, customer satisfaction is our top priority.
We aim to ensure that every order meets your expectations, but if you’re not fully satisfied, you can request a return or refund under the following conditions:

📦 1. Eligibility for Returns

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or not as described

  • You received a wrong item or model

  • The product is unused, in original packaging, and includes all accessories and manuals

⚠️ Note:
Products showing signs of use, physical damage, or missing accessories will not be accepted for return.

💳 2. Refund and Deduction Policy

  • If the return is due to a fault from our side (wrong, damaged, or defective item), you will receive a full refund or free replacement.

  • If the return is due to a change of mind, wrong selection, or unwanted item, a 30% deduction will be applied on the total price to cover handling, packaging, and restocking costs.

Refunds will be processed after the product is inspected and verified by our team.

💰 3. Refund Methods

Refunds will be issued via:

  • Bank Transfer or Wallet Refund (for online payments)

  • Cash Refund or Store Credit (for Cash on Delivery orders)

Processing time: 3–5 business days after return approval.

🚫 4. Non-Returnable Items

The following products are not eligible for return or refund:

  • Software, digital licenses, or online services

  • Used or unsealed mobile accessories (e.g. earphones, cables)

  • Items damaged after delivery due to misuse or mishandling

📞 5. How to Request a Return

To initiate a return or refund:

  1. Contact our support team within 7 days of receiving your order.

    📞 Helpline: 0333-5301118

    📧 Email:  topglobalmart@gmail.com 

    🕒 Working Hours: Monday to Saturday – 8 AM to 5 PM

     

  2. Provide your order number, product name, and reason for return.

  3. Attach photos or videos if applicable.

  4. Our team will verify and guide you through the return process.

🤝 6. Important Note

All returns must be pre-approved by our support team.
Unannounced returns will not be accepted or processed.

🗝️ Top Global Mart – Trusted Products, Transparent Policies
We appreciate your understanding and cooperation in helping us serve you better.

Note: Please click this link and fill the contact us form with your order number and tracking number and product details.

Contact Us
To return your product, you should mail your product to: TCS Express center Jahania near Zahoor mobile market Street 3.